Delivery & Shipping Policy

Delivery and Shipping Policy

1. Processing Time:

• Orders are typically processed and dispatched within 1-2 business days after payment confirmation, excluding weekends and public holidays.
• During busy periods, processing times may vary. We appreciate your patience and understanding.

2. Shipping Methods:

• We offer various shipping options to accommodate your needs, including standard and express delivery.
• Shipping costs and delivery times may vary depending on the selected shipping method and destination.

3. UK Shipping:

• Standard Shipping: Estimated delivery within 3-5 business days.
• Express Shipping: Estimated delivery within 1-2 business days.

4. Tracking Information:

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can track your order's progress using the provided tracking number through the courier's website.

5. Delivery Address:

• Please ensure that your delivery address is accurate and complete to avoid delays or misdeliveries.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Order Status Updates:

• You will receive email notifications at various stages of the shipping process, including order confirmation, dispatch confirmation, and delivery confirmation.

7. Delivery Issues:

• In the event of a delivery delay or issue, please contact our customer service team promptly for assistance.
• We will work with our shipping partners to resolve any delivery-related issues and ensure a satisfactory outcome for our customers.

8. Returns and Refunds:

• Please refer to our Returns and Refunds Policy for information regarding product returns, exchanges, and refunds.

9. Contact Us:

• If you have any questions or concerns regarding our delivery and shipping policy, please don't hesitate to contact our customer service team via email at info@vinst.uk.

Note: This Delivery and Shipping Policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.